• Account balances roll over from year to year.
  
  
• Accounts may be closed at any time by spending the balance down to zero or by requesting a refund in writing to the Business Office. Refunds can only be for the full account balance. All refunds are made by mail and usually take 2-3 weeks to arrive at your home.
  
  
• Upon leaving FSU, a refund request for account balances in excess of $10.00 must be made in writing to the Business Office within one year. Account balances less than $10.00 will not be refunded or after one year refund requests will not be honored.
  
  
• Cash withdrawals cannot be made.
  
  
• Cash cannot be given for returns purchased by funds from the Bobcat Express. However, credit will be made to the Bobcat Express for returned merchandise.
  
  
• Bobcat Express is not an equivalency program to provide equal trade of meals in Chesapeake Hall for meals in the Lane Center's Appalachian Station.
  
  
• Lost cards can be reported at any location where the card is accepted for purchases and at the online card office. Until the time a card is reported lost, liabilities incurred on the card are the responsibility of the card holder and arrangements for a new replacement card must also be made by the card holder.

The Bobcat Express program will continue to grow and expand in response to the needs of the university community. As a result, policies and procedures may be adjusted. Further questions should be addressed to Danny Shaffer, Director of Bookstore and ID Services, Lane Center, phone (301) 687-4341.