Refund Policy
The following regulations govern refunds available upon withdrawal from the University or when other changes of status take place. To withdraw from the University, you must complete an official withdrawal card and file it in the Registrar’s Office before you are entitled to any refund. Because refund amounts change depending upon when you file, the date used to determine refunds will be the date on which you submit the final filing or change of status to the Registrar’s Office.
If you register for a full schedule (12 credits or more) and drop courses to 11 credits or fewer after the registration period, you are not entitled to a refund based on a credit-hour charge. Students dismissed for disciplinary reasons are not entitled to any tuition or fee refund.
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Refunds from Financial Aid
FSU processes refunds through the University and Student Billing Office after posting to the student account from the Financial Aid Office. Refunds are processed after all University charges have been paid. If the student has a Parent PLUS Loan, these funds are applied first. If a credit balance remains, the parent may choose to receive the refund or have it refunded to the student. If no notification is received, the parent will be issued a refund.
Reissue Check Fee
A stop payment check fee of $30.00 is assessed for reissued checks.
Providing a Social Security Number is not required; however, the State of Maryland requires it to release any refund. If you did not provide one upon admission, please complete the W-9S form and submit it to the Registrar’s Office with a copy of your Social Security card.
Foreign students are processed without the Social Security Number if one has not been issued.
Student Refund Policy for Title IV Recipients
Federal regulations require a pro rata refund to any new student withdrawing before 60% of the enrollment period has elapsed. For details, contact the Financial Aid Office, Pullen Hall, 301.687.4301.
Personal Funds
If your balance reflects a credit of personal funds, you must write a request for a refund. It may be submitted from your Frostburg email account to billingoffice@frostburg.edu. All check transactions or ACH transfers require a 15-business day waiting period or proof that funds have cleared before processing.
Any unpaid charges on your student account will be deducted before processing. For payments made by credit card, refunds will be credited to the original account. Credit card refunds are processed after the term’s Drop/Add period unless otherwise requested from the University & Student Billing Office.
Tuition Refund Schedules for University Withdrawal
Fall and Spring Semester (15 weeks & PA Program)
| Before end of registration period | 100% tuition refunded |
|---|---|
| Before 15th calendar day after start of classes | 80% tuition refunded |
| From 15th day to end of 3rd week | 60% tuition refunded |
| During 4th week | 40% tuition refunded |
| During 5th week | 20% tuition refunded |
| After 5th week | 0% tuition refunded |
Fall and Spring Semester (7 weeks)
| Before end of registration period | 100% tuition refunded |
|---|---|
| Before 8th calendar day | 80% tuition refunded |
| Before 11th calendar day | 60% tuition refunded |
| Before 14th calendar day | 40% tuition refunded |
| Before 17th calendar day | 20% tuition refunded |
| After 17th calendar day | 0% tuition refunded |
Fee Refund Schedule (Including Summer Session)
| Application fee | 0% refunded |
|---|---|
| Residential meal plan (withdrawal up to mid-semester) | Prorated weekly plus one week |
| Residential meal plan (after mid-semester) | 0% refunded |
| Voluntary (Block meal plans) | 0% refunded |
Summer Sessions
| Before end of registration period | 100% tuition refunded |
|---|---|
| Before end of 1/5 of session (no later than 7th day) | 80% tuition refunded |
| Before end of 2/5 of session (no later than 14th day) | 40% tuition refunded |
| After 2/5 of session (15th day or later) | 0% tuition refunded |
- For short courses (one week or less), refunds are prorated based on course length.
Non-Refundable Fees
The following fees are non-refundable after the end of each registration period, including summer sessions:
- Room rent fee
- Voluntary (Block meal plans)
- Auxiliary Facilities fee
- Activities fee
- Athletic fee
- Directed Practice fee
- Transportation fee
- Private Music fee
- Student Union Operating fee
- University fee
- Vehicle Registration fee
- Special Instruction Fee
- Course/class fees
- Late fees
- Payment plan fees
Student Refund Phishing Scam! Stay alert.
FSU wants to remind you to stay vigilant against fraudulent activity targeting students.
Attackers are targeting students and their financial aid refunds. The attackers send an email or text requesting urgent action. The messages try and trick students into entering or texting personal information, email addresses, authentication codes, and passwords. Once the fraudster has the information, banking information may be changed.
Here is how to protect yourself:
- Only use FSU’s official websites: PAWS or Bobcat Portal
- Be cautious with emails and texts. If you receive a message asking for your login credentials, duo authentication, social security number, or banking information do not respond. Never send your personal information via text, phone, or email.
- Watch for suspicious subject lines. Emails with a word document attachment mimicking legitimate communications are suspect. The attachment may have a link to a google form and requests personal information. Once the information is received, the communication will switch to a text message or an alternate email outside of FSU.
- Financial Aid Office and University and Student Billing Office does not request financial aid/refund information via google forms.
- Legitimate communications via email are never sent via a Gmail account. Hover over the email address and make sure that it is frostburg.edu at the end. Make sure it is from an FSU employee, not a student. You can always look up legitimate employee information in the Online Portal .
- Report all suspicious emails to reportphish@frostburg.edu
- Check for current phishing and spam attacks in the Phish Tank.
When in doubt, question the communication. Contact FSU’s University and Student Billing Office for verification.